DA5 is committed to protecting customer rights through clear communication and reliable support, guided by its Consumer Protection and Customer Support Manuals.

For assistance, customers may contact customer.support@da5.com.ph. Customers may also escalate concerns to the Bangko Sentral ng Pilipinas (BSP) through its official channels:

• • Address: A. Mabini Street corner P. Ocampo Street, Malate, Manila, Philippines 1004
  • Telephone: (+632) 8811-1277 (8811-BSP)
  • Website: www.bsp.gov.ph

Consumer Assistance Mechanism (CAM):

• • Tel. No.: (+632) 5306-2584, (+632) 8708-7087, (+632) 8708-7701 loc. 2584
  • Email: consumeraffairs@bsp.gov.ph
  • Chatbot: BSP Online Buddy (BOB) accessible through the BSP website