About Us

Embrace the future of digital wealth while ensuring regulatory compliance with our cutting-edge remittance solutions.

We Are Beyond

DA5 is one of the leading direct agents of Western Union in the Philippines. Since its inception in 2006, DA5 has grown to accommodate a family of services including remittance, foreign exchange, bill payments & POS.With the shift of customers using online payments, in 2019, DA5 created a web-based platform to make transactions in real-time consolidating all the services into one platform. And when the pandemic shook the whole world, DA5 found the need to help the underbanked and unbanked Filipinos thru digitalization and app-based financial services.

know about our success

Our Story so far

2006
Introduced

DA5 becomes the 5th Agent of Western Union in the Philippines, establishing 55 company owned locations by year end

2008
Growing

DA5 grows its branch network to more than 1500 locations by partnering with pawnshops, money exchange dealers, cooperatives, and groceries

2012
Expanding

DA5 becomes one of the largest Agents of Western Union with more than 3500 locations nationwide and 320 business partners

2016
Developing

DA5 launches DAPS (DA5 Payment System) to all itspartners nationwide that includes remittances, foreign exchange, bills payments, bank transfers, and lending

2022
Bolstering

DA5 is granted additional licenses including VASP, EMI and EPFS Type A licenses from the Philippine Central Bank making it the most licensed money service provider in the country

2023
Launching

DA5 Launches SurgePay mobile applications and becomes the fourth Crypto Exchange in the country

our company envision

Our purpose and mission so far

Purpose Statement

Moving cash should not be hard.

We are re-imagining the way cash moves to create a better life for everyone, everywhere-every person, business and community around the world.

We deliver experiences that empower financial independence through our comprehensive cash in and cash out services.

Enable the market with revolutionary technology (digital and blockchain) and lead in the future of remittances, payments, and exchanges.

Mission Vision

Our mission is to empower the general public to embrace the digitalization of financial services by delivering unparalleled, personalized solutions.

To accomplish this mission, we are committed to:

  • Collaborating with accredited and qualified businesses and merchant partners.
  • Harnessing technology to advance our mission.
  • Recognizing and rewarding employee achievements.
  • Ensuring the profitability of our company and partners.

Copyright © 2023 Direct Agent 5 Incorporated All Rights Reserved.

Privacy Policy
Scroll to Top

Direct Agent 5, Inc. (DA5) is a Fintech company that provides money transfer and payment services to its consumers. At DA5, your trust, confidence and the integrity, confidentiality and security of your information are highly important to us, thus, we are committed to protecting your privacy.

As a regulated entity, we are bound by the rules and regulations of Data Privacy Act of 2012, AMLC and BSP rules and regulations.

Why do we collect personal information?
This Privacy Notice for DA5. describes how and why we might collect, store,use, and/or share your information when you use our products, services, such as when you:

  • Download DA5 apps, use products and services or any other application of ours that links to this privacy notice
  • Engage with us in other related ways, including any marketing or events
  • Comply with laws and regulations governing our products and services

What personal information do we collect?
To process general concerns/inquiries about DA5 services and transactions covered by Anti-Money Laundering Law Act of 2001 and relevant BSP rules and regulations we process the information provided, but not exclusive to the following:

  • Name
  • Present address
  • Date and place of birth
  • Nature of work, name of employer or nature of self-employment/business
  • Contact details
  • Specimen signature
  • Source of funds
  • Permanent address
  • Nationality
  • Identification Cards
  • Name, present address, date and place of birth, nature of work and source of funds of beneficial owner or beneficiary, whenever applicable

As a condition for the use of our products and services, you are consenting to the Privacy Policy of Direct Agent 5, Inc. and the collection, use, access, transfer, storage and processing of your personal information as described in this Privacy Policy. In collecting Personal Information, we always abide by the applicable laws and regulations.

What are your responsibilities as a data subject?
You should ensure that personal data submitted to DA5 is complete and accurate. Failure on your part to do so may result in our inability to provide you with products and services you have requested.

You should inform DA5 immediately of any change of facts which may render personal data previously provided incorrect and provide any supporting documentation DA5 may reasonably require for the purposes of verifying the accuracy of the personal data. We advise you to exercise caution in protecting yourself against phishing, skimming and other electronic fraud.

What are your rights as a data subject?
You are afforded certain rights in relation to your personal data under the Data Privacy Act of 2012, which includes the following:

  • To be informed– as a data subject, you have the right to be informed that your personal data will be, are being, or were, collected and processed.
  • To access– you have a right to obtain a copy of any information relating to you that we have on our computer databases.
  • To object– unless required by law, rules and other regulations, you have a right to object to the processing of your personal data.
  • To erasure or blocking– you have the right to suspend, withdraw or order the blocking, removal or destruction of your personal data.
  • To be indemnified of damages– you may claim compensation if you suffered damages due to inaccurate, incomplete, unlawfully obtained or unauthorized use of personal data.
  • To rectify– you have the right to dispute and have corrected any inaccuracy or error in the data we hold about you.
  • To file a complaint– If you feel that your personal information has been misused, maliciously disclosed, or improperly disposed, or that any of your data privacy rights have been violated, you may file a complaint or any concern with our Data Protection Officer.

How we protect your personal information?
DA5 does not, will not, sell personal data to any third party. All our engagements with third parties shall be fully-compliant with our obligation of confidentiality imposed on us relevant applicable laws.

How long do we keep your personal information?
Your personal information shall be retained in accordance with the relevant laws and regulations, particularly DPA, AMLC and BSP rules and regulations, and such other purposes that you may have consented to from time to time, remains in effect and until such time as it is no longer required nor necessary to keep your information for any other legal, regulatory or business purposes.

In general, DA5 shall only retain your data for five (5) years after the processing relevant to its purpose. However, DA5 may retain your data when necessary to establish, exercise or defend legal claim, or when provided by law.

How to contact us?
For any queries, clarifications on this Privacy Policy, the exercise of your rights pertaining to your personal information, please email us at: info@da5.com.ph or dataprotection1@da5.com.ph or contact +6328958195.

We may modify or amend this Privacy Policy from time to time to keep up with any changes in relevant laws and regulations applicable to us or how we collect, use, protect, store, share or dispose of your personal information. Any relevant updates will be posted on the DA5 website.

Last updated July 2023